Frequently Asked Questions
Everything you need to know about shopping with Mattel Store.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times vary by location.
How do I return or exchange an item?
You can return unworn and unwashed items with original tags within 30 days of purchase. Simply visit our returns portal to start the process.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your products true to size?
Most of our apparel follows standard sizing. We recommend checking the detailed size guide on each product page to ensure the perfect fit.
Do you offer international shipping?
Yes, we ship to over 50 countries. Any applicable customs duties or taxes will be calculated at checkout based on your destination.